Try My Contact us
We aim to reply within 24 hours, Monday–Friday. For winner notifications, we'll reach out within 24 hours of the draw.
- General: hello@trymyluck.co.uk
- Support / lost entries: support@trymyluck.co.uk
- Complaints: complaints@trymyluck.co.uk
- Privacy / GDPR: privacy@trymyluck.co.uk
- Self-exclusion: exclude@trymyluck.co.uk
- Press: press@trymyluck.co.uk
Post (and free competition entries)
Thames Network Limited
Try My Luck
Unit 50
New Lydenburg Street
London
SE7 8NE
United Kingdom
Complaints process
- Email complaints@trymyluck.co.uk — we acknowledge within 2 working days.
- We aim to resolve within 14 days; complex cases may take up to 30.
- If you're not happy with our final response, you can refer the matter to our independent ADR provider [ADR PROVIDER — e.g. IBAS].
- You can also complain to Trading Standards via Citizens Advice on 0808 223 1133.